Hi, I’m
Elkan Julian
Spring
Summary
Adept at enhancing customer experiences and sales, my tenure at Visionworks showcased my exceptional customer service and sales acumen. Leveraging strong work ethic and Microsoft Excel proficiency, I significantly contributed to team success and customer satisfaction. My ability to build lasting customer relationships and manage financial transactions stands out, underscoring my comprehensive skill set.
Overview
3
years of professional experience
Work History
Novellus
Server
09.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Chick-fil-A
Team Member
07.2024 - 12.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Visionworks
Optic Sales Associate
06.2023 - 04.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Kroger
Grocery Clerk
05.2022 - 12.2022
Job overview
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Bath & Body Works
Sales Associate
10.2021 - 03.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
University of Houston-DowntownHouston, TX
Bachelor of Arts from Finance
05-2027
Lone Star CollegeHouston, TX
Associate of Arts from Business
12-2024
University Overview
- President's List 2022-2024
- Honor Roll 2022-2024
- Global Scholars Scholarship Recipient
- 3.6 GPA
- Phi Theta Kappa Member
- cum laude graduate
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Time management
- Team leadership
- Decision-making
- Complex Problem-solving
- Sales
- Microsoft Excel
- Microsoft Access
Affiliations
- Phi Theta Kappa Honor's Society- Vice President of Service
Timeline
Server
Novellus
09.2024 - Current
Team Member
Chick-fil-A
07.2024 - 12.2024
Optic Sales Associate
Visionworks
06.2023 - 04.2024
Grocery Clerk
Kroger
05.2022 - 12.2022
Sales Associate
Bath & Body Works
10.2021 - 03.2022
University of Houston-Downtown
Bachelor of Arts from Finance
Lone Star College
Associate of Arts from Business
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