Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Elkin Paredes

Linden

Summary

Offering positive attitude and willingness to learn and develop in customer-focused environment. Brings understanding of customer service principles and ability to quickly grasp sales techniques and tools. Ready to use and develop communication and problem-solving skills in Customer Sales and Service role.

Overview

2
2
years of professional experience

Work History

Associate Banker

Chase
04.2025 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Associate Banker - ME

Chase
03.2024 - 04.2025
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Team Lead

Walmart
06.2023 - 03.2024
  • Directed training programs to enhance leadership and collaboration skills for Walmart's Associates, leading to a 35% increase in team productivity and improved leadership capabilities
  • Enhanced customers shopping experience by carefully curating product selections, increasing average transaction value by 20%
  • Reviewed and selected merchandise for customer orders, ensuring accuracy and timeliness in delivery, resulting in a 15% increase in customer satisfaction and repeat purchases

Education

Associate of Science - Computer And Information Sciences

Union County College
Cranford

Skills

  • Enhancing customer satisfaction
  • Sales effectiveness
  • Team collaboration enhancement
  • Long-term financial forecasting
  • Detail-oriented data management
  • Effective issue management

Accomplishments

  • Optimized procedures in banking , increasing productivity 25%.
  • Regularly received great feedback from customer experience surveys, helping to boost overall satisfaction and improve the customer experience at the branch.

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

Chase
04.2025 - Current

Associate Banker - ME

Chase
03.2024 - 04.2025

Team Lead

Walmart
06.2023 - 03.2024

Associate of Science - Computer And Information Sciences

Union County College

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