Ella Auclair
ashaway,Rhode Island
Summary
Adaptable professional with experience in customer-facing roles, team support, and daily operations. Skilled in handling busy environments, resolving guest concerns, and training new staff. Strong background in communication, multitasking, and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Sales Team Lead
Cruise Brothers
Warwick, Rhode Island
04.2026 - Current
- Generated leads through cold calls and networking events, contributing to sales pipeline growth.
- Coached and mentored team members to enhance job performance and achieve sales targets.
- Recruited, hired and trained new hires to optimize profitability.
- Coached team members on upselling cruise packages and travel options
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Answered client questions about Cruise Brothers offers and travel requirements.
- Supported training for new agents on Cruise Brothers booking steps and client service standards.
- Trained new agents on booking procedures and client service standards to ensure high-quality customer interactions.
- Reviewed reservation information for accuracy before final client submission.
- Monitored reservation details for accuracy before final client submission
- Reviewed reports and prepared routine updates.
- Monitored staff performance and addressed issues.
- Identified and engaged potential candidates to strengthen the team with qualified hires.
- Ensured compliance with all applicable laws, regulations, industry standards.
Team Lead
Cold Stone Creamery
Westerly, Rhode Island
11.2025 - 02.2026
- Oversaw food safety, sanitation, and cleanliness standards across workstations to maintain a safe environment.
- Addressed guest concerns and service issues promptly, improving overall guest satisfaction.
- Recognized process improvement opportunities and implemented necessary changes.
- Opened and closed store shifts following Cold Stone Creamery procedures.
- Handled cashier transactions and point-of-sale operations, ensuring accurate financial exchanges.
- Prepared custom ice cream creations and specialty mix-ins for guests.
- Restocked ingredients and maintained inventory for daily creamery operations.
Line Cook
Alaina's Ale House
Richmond, RI
06.2025 - 10.2025
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored cooking times and temperatures during busy service periods.
- Followed recipes and ticket orders for consistent meal preparation.
- Communicated with servers and kitchen staff to coordinate timely plates.
- Maintained sanitation standards across prep areas, surfaces, and equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned stations, tools, and cookware after service at the ale house.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Barista/Team Member
Dunkin
Ashaway , RI
10.2023 - 01.2025
- Prepared Dunkin coffee, espresso, and tea drinks to guest specifications.
- Operated register and processed cash, card, and mobile orders.
- Prepared breakfast sandwiches, wraps, and bakery items using store recipes.
- Greeted guests and handled drive-thru orders with friendly service.
- Maintained food safety standards during beverage and food preparation.
- Assisted teammates during rush periods and supported smooth counter flow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed daily operations and team schedules across employer departments.
- Trained new staff on tasks, systems, and workplace expectations.
- Reviewed reports and updated records for employer management.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured timely completion of daily tasks to support overall operations.
- Supported daily operations and staff scheduling in assistant manager role.
- Monitored inventory levels and coordinated stock replenishment with vendors.
- Trained new employees on procedures, service standards, and workplace policies.
- Resolved customer concerns and escalated issues to upper management.
- Enforced company policies and maintained safety and cleanliness standards.
- Coordinated opening and closing tasks with team members and supervisors.
- Prepared shift updates and communicated changes to management team.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Education
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialists
Pawtucket, RI02-2026
High School Diploma -
Penn Foster High School
Scranton, PA05-2025
Certificate - Introduction To Veterinary Technician
Penn Foster High School
Scranton, PA04-2025
ServSafe Certificate - SERV Safe
Chariho High School
Richmond, RI06-2024
Some College (No Degree) - Phychology
Community College of Rhode Island
Warwick, RISkills
- Customer service
- Team management
- Team collaboration
- Problem-solving skills
- Time management
- Multitasking abilities
- Analytical thinking
- Computer proficiency
- Payment processing
- Opening and closing procedures
- Food safety
- ServSafe standards
- Quality control
- Health and safety practices
- HIPAA regulations
- Patient communication
- Interpersonal skills
- Verbal communication
- Basic math
- Patient preparation
- Sample labeling
- Sample collection
- Phlebotomy techniques
- Venipuncture techniques
- Capillary puncture
- Specimen processing
- Infection control
- Animal handling
- Sample collection
- Basic math
- ServSafe standards
- Sample collection
- Computer skills
- Analytical thinking
- Capillary puncture
- Verbal communication
Timeline
Sales Team Lead
Cruise Brothers
04.2026 - Current
Team Lead
Cold Stone Creamery
11.2025 - 02.2026
Line Cook
Alaina's Ale House
06.2025 - 10.2025
Barista/Team Member
Dunkin
10.2023 - 01.2025
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Penn Foster High School
Certificate - Introduction To Veterinary Technician
Penn Foster High School
ServSafe Certificate - SERV Safe
Chariho High School
Some College (No Degree) - Phychology
Community College of Rhode Island