Ella Bjornberg
Shreveport,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my time at Buttercups Cupcakes. Excelled in customer service and problem-solving, significantly contributing to repeat business. Skilled in teamwork and collaboration, adept at managing high-pressure situations to improve overall efficiency.
Overview
1
1
year of professional experience
Work History
Sales Associate
Buttercups Cupcakes
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Host
Silverstar Smokehouse
02.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
In The Process of Getting GED
Skills
Customer Service
Timeline
Sales Associate
Buttercups Cupcakes
02.2024 - Current
Host
Silverstar Smokehouse
02.2024 - 07.2024
In The Process of Getting GED
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