Ella Brallier
Boulder,Colorado
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Boulder, Colorado
07.2022 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
Drug Testing Technician
Secure Health Partners
Denver , Colorado
01.2024 - 12.2024
- Responded quickly and professionally to inquiries from customers regarding their test results.
- Developed strategies for ensuring accurate, timely completion of all assigned tasks related to drug testing activities.
- Validated laboratory test processes for completeness and safety.
- Followed laboratory guidelines for handling biological specimens.
- Prepared specimen samples for laboratory analysis according to established guidelines and protocols.
- Collaborated with other technicians in order to complete tasks efficiently.
- Reviewed test results to ensure accuracy of data.
- Cut, stained and mounted samples for assessment by pathologist.
- Reported any suspicious activity related to drug use or abuse to the appropriate authorities.
- Maintained and tested sterility of medical equipment.
- Tested raw materials to determine quality and characteristics of substance.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Cleaned and calibrated laboratory equipment.
Crew Member
Cold Stone Creamery
Northglenn, Colorado
07.2020 - 08.2023
- Assembled and served meals according to specific guest requirements.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Organized and restocked supplies to support operations and team productivity.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Amazon Return Expert
Kohl's
Westminster, CO
02.2022 - 03.2023
- Processed returns according to established guidelines.
- Assisted customers with returns, exchanges and refunds.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Bachelor of Science - Sociology And Public Health
University of Colorado At Boulder
Boulder, CO05-2027
Skills
- Customer service
- Problem-solving
- Team leadership
- Team building
- Strategic planning
- Compliance
- Corporate social responsibility
- Conflict resolution
- Money handling
- Team collaboration
Affiliations
- Section Leader for the Northglenn High School Marching Band from 2021-2024
- Pursuing a minor in the German language
- A Member of Chemistry Club in 2023 at University of Northern Colorado
- A Special Interest in Reading Science Fiction and Historical Fiction
- Interest in Outdoor Sports like Rock Climbing, Mountain Biking, and Paddleboarding
- Passion for Creative Writing
Accomplishments
- Awarded First Place for Rep. Pearlmutters 2019 Congressional App Challenge
- Individual Presentation of Findings from Drug Discovery Through Hands on Screens
- Awarded MVP for the Northglenn High School Wind Ensemble in 2023
- Awarded John Philip Sousa Award at Northglenn High School in 2023
- Awarded Best Leader at Northglenn High School in 2023
- Completed Biomedical Pathway at Northglenn High School in 2023
- Certification for High Honor Role at Northglenn High School in 2023
Languages
English
Professional
German
Limited
Timeline
Drug Testing Technician
Secure Health Partners
01.2024 - 12.2024
Assistant Manager
Domino's Pizza
07.2022 - Current
Amazon Return Expert
Kohl's
02.2022 - 03.2023
Crew Member
Cold Stone Creamery
07.2020 - 08.2023
Bachelor of Science - Sociology And Public Health
University of Colorado At Boulder
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