Summary
Overview
Work History
Education
Skills
Timeline
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Ella Brown

Ankeny

Summary

Dynamic professional with a proven track record at Harmonic Hospitality Group, adept in staff supervision and customer service. Excelled in optimizing operations and enhancing team efficiency, while fostering community engagement through innovative projects. Demonstrates exceptional organizational and project leadership skills, ensuring high standards and positive outcomes in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Harmonic Hospitality Group
04.2023 - 01.2025
  • Directed daily operations across three venues, ensuring exceptional customer experiences and strict adherence to company standards.
  • Optimized staffing efficiency by coordinating and managing team schedules to balance employee availability with business demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Student Intern

University of Iowa Office of Campus Safety
05.2023 - 05.2024
  • Evaluated operations across units within the University of Iowa Office of Campus Safety.
  • Collaborated on the development of 988 crisis decals for law enforcement vehicles.
  • Mastered training programs in community growth, wellness, crime prevention and law enforcement response strategies.
  • Evaluated and refined policies and practices for mental health crisis response and improved outcomes.

Undergraduate Teaching Assistant

University of Iowa Department of Criminology
08.2023 - 12.2023
  • Co-designed and implemented a comprehensive course framework.
  • Developed, administered, and evaluated weekly student assessments.
  • Facilitated effective communication between the course instructor and students to address grading discrepancies and resolve missed coursework.

Education

Bachelor of Arts - Criminology, Law, And Justice

University of Iowa
Iowa City, IA
05-2024

Associate of Arts - Liberal Arts

Des Moines Area Community College
Ankeny, IA
05-2022

Skills

  • Customer service
  • Staff supervision
  • Administrative support
  • Staff training and development
  • Community engagement
  • Research
  • Project leadership
  • Organization
  • Scheduling/Planning

Timeline

Undergraduate Teaching Assistant

University of Iowa Department of Criminology
08.2023 - 12.2023

Student Intern

University of Iowa Office of Campus Safety
05.2023 - 05.2024

Assistant Manager

Harmonic Hospitality Group
04.2023 - 01.2025

Bachelor of Arts - Criminology, Law, And Justice

University of Iowa

Associate of Arts - Liberal Arts

Des Moines Area Community College

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Ella Brown