Ella Burmester
Summary
Encouraging worker and an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
4
4
years of professional experience
Work History
Leasing Agent
Coug Housing/Horizon Realty Advisors
11.2023 - Current
- Supporting and putting undergraduate students finding housing and renewing housing contracts.
- Promotion of Coug Housing through marketing with the use of Microsoft applications.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Organized community events to foster a positive living environment and increase resident retention rates.
Customer Service
Bounty Kitchen
05.2023 - 01.2024
- Multi-faceted restaurant worker with expertise in all aspects of front and back-of-house operations, including barista, expo, busser, and cashier duties.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
Social Media Marketing Intern
Everyday Armor
05.2023 - 08.2023
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Expanded our social media exposure and increased engagement by taking reign of new social accounts.
- Equipped me with a great knowledge in social media management, graphic design, and product promotion.
- Created merchandise, and exposed my creative talents by designing graphics to positively promote my boss and the brand message.
Funshare Captain
Seattle Boating Company
05.2022 - 08.2022
- Cultivated strong relationships with repeat customers, engaging in friendly conversation while providing them to a boat of their choice.
- Improved customer service rankings verified the presence of cargo-handling gear, lifesaving equipment, and other boat gear prior to departure.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Ken's Market
08.2019 - 01.2022
- Operated cash register, collected payments, and provided accurate change.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operations
- Answered customer questions and provided detailed store information.
Education
High School Diploma -
Bishop Blanchet High School
Bachelor of Arts - Business Marketing
Washington State University
Pullman, WA05.2025
Skills
- Customer service
- Time management
- Organization
- Microsoft Office proficient
- Critical thinking
- Event planning
- Conflict resolution
Accomplishments
- 300+ hours of community service.
- Consistent leadership positions.
- Involved within my school community.
Timeline
Leasing Agent
Coug Housing/Horizon Realty Advisors
11.2023 - Current
Customer Service
Bounty Kitchen
05.2023 - 01.2024
Social Media Marketing Intern
Everyday Armor
05.2023 - 08.2023
Funshare Captain
Seattle Boating Company
05.2022 - 08.2022
Cashier
Ken's Market
08.2019 - 01.2022
High School Diploma -
Bishop Blanchet High School
Bachelor of Arts - Business Marketing
Washington State University
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