Hi, I’m
Ella Colwell
Server
Bellingham ,Wa
Summary
An organized, dependable server who successfully provides fast, high-quality customer service to guests in restaurant or cafe settings. Adaptable professional with expertise in team collaboration, fast-paced environments, and resolving issues with customers. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Knowledgeable about handling special dietary requirements and general food safety standards as well.
Overview
3
years of professional experience
Work History
Seabolt's Smoke House
Server
03.2023 - 09.2023
Job overview
- Managed over 50 customers per day.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers promptly by managing reservations and waitlists skillfully.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Starbucks
Barista
05.2021 - 09.2023
Job overview
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Freshens
Smoothie Maker
01.2023 - 06.2023
Job overview
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Maintained, operated, set up and cleaned food preparation equipment.
- Explained product details to share ingredients, allergens or preparation methods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Tony's Coffee
Barista
09.2022 - 12.2022
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Oak Harbor High SchoolOak Harbor, OH
High School Diploma
06.2022
University Overview
- Honor Roll 2019-2022
- Completed AP courses in English, Biology, US Government/Politics
- 3.8 GPA
- Ranked in Top 15% of class
Skills
- Operational Efficiency and Safety
- Cash Register Operations
- Excellent Memory
- Sales Expertise
- Table Monitoring and Turnover
- Cash Handling
- High-Volume Dining
- Hospitality Service Expertise
- Team Leadership
- Opening and Closing Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Seabolt's Smoke House
03.2023 - 09.2023
Smoothie Maker
Freshens
01.2023 - 06.2023
Barista
Tony's Coffee
09.2022 - 12.2022
Barista
Starbucks
05.2021 - 09.2023
Oak Harbor High School
High School Diploma
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