Ella Curtis
Grandville
Summary
Motivated and dedicated with a strong ability to connect with others and build a quality and efficient work environment. Demonstrates a dynamic and expansive range of skills with multiple experiences in different areas. Committed to aiding coworkers and managers alike in maintaining a positive and uplifting space for all.
Overview
3
3
years of professional experience
Work History
Shift Leader
Biggby Coffee
Wyoming, MI
03.2024 - Current
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Monitored product quality to uphold brand standards and consistency across offerings.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Assosciate
Threadbender Yarn Shop
Wyoming, MI
07.2024 - 05.2025
- Assisted customers in selecting yarns and tools, providing tailored recommendations based on project needs.
- Maintained inventory accuracy through regular stock checks and organization of product displays.
- Developed expertise in diverse yarn types and knitting techniques to enhance customer service experience.
- Delivered exceptional customer support by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to create visually appealing merchandise layouts that increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Grill Cook
Chipotle Grill
Wyoming, MI
08.2022 - 04.2024
- Operated grill station efficiently during peak hours, maintaining high productivity levels.
- Monitored inventory levels for grill supplies, minimizing waste and ensuring availability.
- Implemented best practices in food safety and sanitation protocols within the grilling area.
- Cleaned and maintained kitchen equipment regularly.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
Education
High School Diploma -
Grandville Highschool
GrandvillePsychology
Grand Rapids Community College
Grand Rapids, MI03-2026
Skills
- Team leadership
- Creativity
- Positive attitude
- Cash handling
- Problem-solving
- Conflict resolution
Timeline
Sales Assosciate
Threadbender Yarn Shop
07.2024 - 05.2025
Shift Leader
Biggby Coffee
03.2024 - Current
Grill Cook
Chipotle Grill
08.2022 - 04.2024
High School Diploma -
Grandville Highschool
Psychology
Grand Rapids Community College