Summary
Overview
Work History
Education
Skills
Timeline
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Ella Dubay

Estero,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Barista

Aroma Joes
12.2022 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.

Receptionist

The Green Machine
12.2022 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Hand and Stone
09.2024 - Current
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained confidentiality of information regarding clients and company.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Improved workflow by introducing more efficient document handling and organization practices.

Server

Garys Olde Towne Tavern
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

Freedom Cafe
04.2022 - 10.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

No Degree - Marketing

Southern Maine Community College
South Portland, ME
05.2025

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Food Running
  • Food safety understanding
  • Table Bussing
  • Beverage Preparation

Timeline

Receptionist

Hand and Stone
09.2024 - Current

Server

Garys Olde Towne Tavern
04.2024 - 08.2024

Barista

Aroma Joes
12.2022 - 03.2024

Receptionist

The Green Machine
12.2022 - 03.2024

Hostess

Freedom Cafe
04.2022 - 10.2022

No Degree - Marketing

Southern Maine Community College

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Ella Dubay