Ella Dubay
Estero,FL
Summary
Proven multitasker and exceptional communicator, I enhanced guest experiences at Garys Olde Towne Tavern by efficiently managing multiple tables and swiftly resolving customer inquiries. Skilled in cash handling and guest engagement, I consistently contributed to a positive and productive team environment, significantly improving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Server
Garys Olde Towne Tavern
2024.04 - 2024.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Aroma Joes
2022.12 - 2024.03
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Hostess
Freedom Cafe
2022.04 - 2022.10
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Marketing
Southern Maine Community College
South Portland, ME05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food Running
- Food safety understanding
- Table Bussing
- Beverage Preparation
Timeline
Server
Garys Olde Towne Tavern
2024.04 - 2024.08
Barista
Aroma Joes
2022.12 - 2024.03
Hostess
Freedom Cafe
2022.04 - 2022.10
No Degree - Marketing
Southern Maine Community College
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