Ella Dulle
Medina,OH
Summary
Experienced with guest relations, ensuring a warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining a high standard of service and fostering positive guest experiences. Effectively navigates challenges to deliver positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/Server
Corner Provisions
2023.08 - Current
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new team members on menu offerings and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lifeguard and WSI Instructor
Medina Recreation Center
2022.10 - 2024.04
- Educated patrons about pool rules and safe swimming practices.
- Conducted routine safety checks on equipment and facilities.
- Coordinated emergency drills to maintain readiness for various scenarios.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Lifeguard and WSI Instructor
Cleveland Metro Parks
2022.05 - 2022.09
- Developed training materials to enhance staff knowledge of safety procedures.
- Prevented accidents through regular equipment inspections and maintenance.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
High School Diploma -
Highland High School
Medina, OH2024-05
Bachelor of Science - Kinesiology
Miami University
Oxford, OH2028-05
Skills
- Customer satisfaction
- Conflict resolution
- Team leadership
- Dedicated worker
- Effective time management
- Collaborative mindset
- Adaptability in service
Certification
- Water Safety Instructor License - 2022-2026
Languages
Spanish
Limited Working
Timeline
Host/Server
Corner Provisions
2023.08 - Current
Lifeguard and WSI Instructor
Medina Recreation Center
2022.10 - 2024.04
Lifeguard and WSI Instructor
Cleveland Metro Parks
2022.05 - 2022.09
High School Diploma -
Highland High School
Bachelor of Science - Kinesiology
Miami University