Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Orsborn

Mattoon,IL

Summary

Customer-focused professional with experience in, customer service, cash handling, and fast-paced teamwork. Known for balancing multiple priorities, supporting staff, and maintaining organized, customer-focused operations.

Overview

2
2
years of professional experience

Work History

Host/Server

Bennys
Mattoon, Illinois
01.2026 - Current
  • Greeted guests at the front entrance and represented the hospitality venue professionally.
  • Seated parties according to table availability and floor plan.
  • Coordinated waitlist flow with servers, managers, and kitchen staff.
  • Monitored dining room activity and adjusted seating for service balance.
  • Answered phone calls and shared wait times, dining details, and booking updates.
  • Maintained clean host stand, menus, and entry area throughout the shift.
  • Responded to customer inquiries about menu items and services. regarding the menu, restaurant services, and special promotions.
  • Supported team members with side work and closing duties.
  • Provided excellent customer service to ensure satisfaction.

Support Lead Managment

Five Below
Mattoon, IL
09.2024 - Current
  • Opened and closed sales floor areas following Five Below daily routines.
  • Monitored cash handling and balanced registers during shift support.
  • Coordinated stocking, recovery, and merchandising across sales floor zones.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Deposits
  • Worked overnight shift

Education

High School Diploma -

Penn Foster Online School
New York, NY
03-2025

Skills

  • Customer service
  • Cash handling
  • Attention to detail
  • Time management
  • Teamwork and collaboration
  • Food handling
  • Customer satisfaction
  • Dining customer service
  • Reliability
  • Fast paced environment adaptability
  • Ability to lift 30 pounds
  • Organizational skills
  • Goal setting
  • Effective communication
  • Multitasking and prioritization
  • Decision-making
  • Cleanliness maintenance
  • Cash register operation

Timeline

Host/Server

Bennys
01.2026 - Current

Support Lead Managment

Five Below
09.2024 - Current

High School Diploma -

Penn Foster Online School
Madison Orsborn