Customer-focused professional with experience in, customer service, cash handling, and fast-paced teamwork. Known for balancing multiple priorities, supporting staff, and maintaining organized, customer-focused operations.
Overview
2
2
years of professional experience
Work History
Host/Server
Bennys
Mattoon, Illinois
01.2026 - Current
Greeted guests at the front entrance and represented the hospitality venue professionally.
Seated parties according to table availability and floor plan.
Coordinated waitlist flow with servers, managers, and kitchen staff.
Monitored dining room activity and adjusted seating for service balance.
Answered phone calls and shared wait times, dining details, and booking updates.
Maintained clean host stand, menus, and entry area throughout the shift.
Responded to customer inquiries about menu items and services. regarding the menu, restaurant services, and special promotions.
Supported team members with side work and closing duties.
Provided excellent customer service to ensure satisfaction.
Support Lead Managment
Five Below
Mattoon, IL
09.2024 - Current
Opened and closed sales floor areas following Five Below daily routines.
Monitored cash handling and balanced registers during shift support.
Coordinated stocking, recovery, and merchandising across sales floor zones.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.