Ella Duncan-Groves
Alexandria,La
Summary
Proven analytical and organizational skills with expertise in retail and market trends. Successfully managed team operations, resulting in consistent sales growth and enhanced profitability.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Boot Barn
01.2023 - 09.2025
- Planned and executed effective floor sets and planograms to enhance store presentation.
- Led team through transitions in softlines and hardlines, ensuring smooth operational changes.
- Supported store manager in comprehensive training initiatives for team development.
- Consistently excelled in achieving key performance indicators and metrics.
- Earned recognition for exemplary customer service contributions.
- Contributed to loss prevention strategies that minimized shrinkage effectively.
Department Manager
Dillards Department Store
01.2019 - 03.2019
- Oversaw departmental operations, ensuring alignment with corporate objectives and improving workflow efficiency.
- Led cross-functional teams to implement strategic initiatives and enhance productivity across multiple projects.
- Developed and monitored performance metrics to assess departmental effectiveness and drive continuous improvement.
- Mentored staff in best practices, fostering a collaborative environment that encouraged professional growth.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Shift Supervisor
Circle K
04.2019 - 01.2023
- Delivered prompt, friendly service by efficiently resolving customer inquiries and issues.
- Motivated and led team to enhance overall performance through effective task delegation.
- Maintained store cleanliness while accurately managing inventory and stocking merchandise.
- Handled cash and sales transactions with precision to ensure financial integrity.
Assistant Store Manager
Roses Express
06.2020 - 01.2023
- Aided Store Manager in team member recruitment and development initiatives.
- Oversaw cleanliness and organization of stockroom and sales floor per company standards.
- Carried out strategic planning directives as outlined in Store Operations Weekly Bulletin.
Education
High School Diploma -
Bolton High School
Alexandria, Louisiana05.1999
Skills
- KPI and metric ownership
- Effective communication
- Attention to detail
- Collaborative teamwork
- Loss prevention strategies
- Customer experience enhancement
- Merchandising techniques
- Planogram execution
- Business development initiatives
- Inventory and expense control
- Training and development programs
Timeline
Assistant Store Manager
Boot Barn
01.2023 - 09.2025
Assistant Store Manager
Roses Express
06.2020 - 01.2023
Shift Supervisor
Circle K
04.2019 - 01.2023
Department Manager
Dillards Department Store
01.2019 - 03.2019
High School Diploma -
Bolton High School
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