Ella Faucher
Spirit Halloween Store
Lubbock,TX
1
Language
1
Certification
2
years of professional experience
Friendly and adaptable retail professional with a strong background in customer service, cash handling, and merchandising. Recognized for building customer loyalty, resolving concerns quickly, and keeping work areas organized. Ready to support sales, service, and a smooth store experience.
Work History
Retail Sales Associate
1 Year 2 Months- Assisted customers with product selection, sizing, and costume recommendations.
- Operated point-of-sale system to process purchases, exchanges, and returns accurately.
- Merchandise seasonal displays to promote featured costumes and accessories.
- Merchandise seasonal displays to promote featured costumes and accessories.
- Resolved customer concerns promptly while maintaining a positive shopping experience.
- Unloaded shipments and priced inventory according to store procedures.
- Supported store setup and teardown for seasonal retail operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cashier Team Lead
11 Months- Trained new team members on register procedures, customer service, and cash handling standards.
- Supervised cashier workflow, ensuring accurate POS transactions and smooth guest checkout.
- Balanced cash drawers, resolved discrepancies, and maintained secure end-of-shift accounting.
- Coordinated opening and closing duties, including restocking, sanitizing, and station readiness.
- Supported team during peak rushes, reducing wait times and maintaining service consistency.
- Monitored product displays and self-serve areas to keep yogurt bar organized and appealing.
- Enforced food safety and cleanliness standards across front-of-house and register areas.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Increased customer loyalty and retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Education
High School Diploma
- National Merit Scholarship Recipient
- 4.5 GPA
- National Spanish Honors Society Member
- National English Honors Society Member
- Extracurricular Activities: Club Volleyball
- Elected Captain of Texas Fury Volleyball Club
- Gardening Club Member
Skills
Sales expertise
Upselling strategies
Customer service
Customer support
Customer assistance
Cash handling
Problem-solving
Teamwork and collaboration
Composed under pressure
Friendly and helpful
Calm demeanor
Loyalty promotion
Certification
Certified Medical Assistant
CPR Certified
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate
Spirit Halloween Store
09.2024 - 11.2025Read More
Cashier Team Lead
The Yogurt Experience
07.2023 - 06.2024Read More
Round Rock Highschool
High School Diploma
Read More