Ella Fitzpatrick
Belton,MO
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jersey Mike's
Belton, MO
08.2024 - Current
- Provided fast and friendly service to customers, ensuring a positive dining experience
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Assisted in training new employees on company policies, procedures, and customer service standards
- Prioritized tasks effectively during busy periods while maintaining high-quality service
- Maintained a clean dining area by promptly clearing tables after each use
- Collaborated with team members to ensure smooth operations during busy periods
- Leveraged strong communication skills when resolving customer complaints or concerns
- Demonstrated ability to handle high-pressure situations with calmness and professionalism
- Welcomed guests warmly upon arrival while managing waitlist during peak hours
- Demonstrated exceptional time management skills by consistently meeting delivery deadlines for takeout orders
- Worked collaboratively with kitchen staff to ensure timely preparation of orders
- Catered to specific dietary needs or preferences of customers with personalized recommendations
- Served as a brand ambassador by providing excellent customer service at all times
- Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
- Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
- Collaborated with team members to meet customer needs in a fast-paced environment
Wal-Mart Associate
Walmart
Harrisonville, MO
04.2022 - Current
- Cashier, preform Customer service the most efficient and effective way I can
Barista
STARBUCKS COFFEE COMPANY
Harrisonville, MO
07.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
General Studies
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Sherwood Cass R-VIII
Creighton, MO05.2024
Skills
- Writing Skills
- Typing
- English
- Organizational Skills
- Math
- Curriculum Development
- Cash register
- Microsoft Word
- Time Management
- Customer service
- Communication skills
- Experience Working With Students
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Jersey Mike's
08.2024 - Current
Barista
STARBUCKS COFFEE COMPANY
07.2023 - 05.2024
Wal-Mart Associate
Walmart
04.2022 - Current
General Studies
Metropolitan Community College
High School Diploma -
Sherwood Cass R-VIII