ELLA GIBSON
Bruce,MS
Summary
Articulate and proactive team leader with 5+ years of progressive experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution.
Overview
12
12
years of professional experience
Work History
Senior Resolution Specialist
Cvs Health
11.2020 - Current
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Explained benefits, features and recommendations to maximize client retention.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Analyzed data from multiple sources to identify patterns of dispute activity or potential areas of risk.
- Provided guidance on dispute resolution processes, procedures and best practices to junior team members.
- Maintained accurate records of all activities related to dispute resolution.
Inspector
Winchester
Oxford, Ms
02.2017 - 11.2020
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Compiled reports outlining findings from each inspection performed.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
Inspector/Quality Assurance Specialist
Toyota Boshoku
Mantachie, Ms
05.2013 - 02.2017
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Assisted in training new inspectors on safety protocols and standards.
Education
Some College (No Degree) - CRIMINAL JUSTICE
American Intercontinental University
Skills
- Courteous demeanor
- Problem-solving abilities
- Quality assurance controls
- Technologically savvy
- Verbal and Written Communication
- Account coordination
- Organizational Skills
- Critical Thinking
- Analytical Thinking
- Conflict Resolution
Timeline
Senior Resolution Specialist
Cvs Health
11.2020 - Current
Inspector
Winchester
02.2017 - 11.2020
Inspector/Quality Assurance Specialist
Toyota Boshoku
05.2013 - 02.2017
Some College (No Degree) - CRIMINAL JUSTICE
American Intercontinental University
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