Ella Graham
Gautier,MS
Summary
Proven owner of Valoure Fashion with a strong track record in cultivating customer relationships and enhancing user experiences, leading to increased repeat business. Expertise in fashion trends and relationship building, along with hosting impactful events, significantly contributed to driving sales and improving client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Valoure Fashion
Gautier, MS
06.2017 - Current
- Fostered customer relationships for increased repeat business.
- Delivered tailored service to enhance customer shopping experience.
- Handled customers' concerns quickly, while preserving constructive engagement.
- Hosted special events to boost brand awareness and increase community engagement.
- Employed effective issue resolution and communication techniques to foster lasting client bonds.
- Engaged with clientele, facilitating their browsing and buying experience.
Education
Associate of Applied Science - Marketing Management
Mississippi Gulf Coast Community College
Gautier05-2005
Bachelor of Science - Business Administration And Management
USM
Hattiesburg, MSCertification in Personal Style - Personal Stylist
NYIAD
New York, NYSkills
- Service quality assurance
- User Experience Optimization
- Relationship building
- Consulting
- Verbal and written communication
- Client engagement optimization
- Customer relations
- Customer needs assessment
- Upselling strategies
- Sales goal achievement
- Fashion sense
- Fashion knowledge
Affiliations
- Boys and Girls Club Community Event Organizer
- Website Building, Design and Coding
- Fashion Designer
Accomplishments
- Opened my first brick and mortar boutique in 2021 after being online since 2010
- Marketing Club President while attending MGCCC
- Multiple Employee of the Month awards while employed
- 3 Physical Endurance awards from ROTC during school attendance
- Advanced Gifted and Talented classes from 1st-10th grade
Certification
- Personal Stylist Certification (through present)
References
References available upon request.
Timeline
Owner
Valoure Fashion
06.2017 - Current
Associate of Applied Science - Marketing Management
Mississippi Gulf Coast Community College
Bachelor of Science - Business Administration And Management
USM
Certification in Personal Style - Personal Stylist
NYIAD
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