Ella Griffin
Riverton,WY
Summary
Detail-oriented Patient Financial Counselor with strong communication skills, adept at guiding patients through financial processes and resolving discrepancies. Committed to enhancing patient understanding of billing and payment options.
Overview
17
17
years of professional experience
Work History
Patient Financial Counselor
SageWest Health Care
Riverton, WY
11.2022 - Current
- Provided financial counseling to patients, clarifying insurance benefits and payment options.
- Facilitated financial assistance applications, ensuring compliance with hospital policies and regulations.
- Analyzed patient accounts to identify discrepancies and resolve billing issues effectively.
- Educated patients on financial responsibilities, promoting understanding of statements and payment plans.
- Submitted authorizations for Inpatient Admissions
- Submitted authorizations for Infusion Therapy
- Guided patients through financial assistance programs to enhance access to care.
- Evaluated patient accounts for eligibility and resolved discrepancies efficiently.
Central Scheduler
SageWest Health Care
Riverton, WY
02.2022 - 11.2022
- Scheduled patients for different Radiology modalities at the hospital.
- Verified demographic information, insurance eligibility.
- Created patient financial estimates
- Answered phone
Admissions Clerk
SageWest Health Care
Riverton, WY
02.2017 - 02.2022
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with health regulations.
- Coordinated communication between departments to streamline patient intake procedures and enhance service delivery.
- Maintained confidential patient records using electronic health record systems, ensuring data integrity and accessibility.
- Assisted in training new staff on admission protocols, fostering a collaborative team environment.
Scheduling Coordinator
Moss Dentistry
Riverton, WY
05.2014 - 10.2015
- Coordinated patient scheduling to optimize daily operations and enhance provider efficiency.
- Utilized dental practice management software to manage appointments and maintain accurate patient records.
- Communicated effectively with patients to confirm appointments and address scheduling inquiries.
- Implemented process improvements that reduced appointment cancellations and improved patient flow.
- Collected co pays out of pocket portions
- Dental Claims/Payments
Receptionist
Rendezvous Medical
Riverton, WY
09.2013 - 05.2014
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional front desk support, addressing patient inquiries and concerns professionally.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Collaborated with healthcare professionals to streamline communication processes within the office.
- Collected out of pocket / co pays
- Data Entry
Receptionist
Kister Eyecare
Riverton, WY
01.2012 - 09.2013
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments for patients
- collected co pays
- answered phone
Scheduling Coordinator
Dental Care of Fremont County
Riverton, WY
06.2009 - 01.2012
- Scheduled patients according to dental procedures
- collected co pay
- verified insurance benefits and out of pocket estimates
- answered phone
- Dental accounts receivable tasks
Education
Medical Billing And Coding
University of Phoenix
Phoenix, AZ10-2024
Skills
- Multitasking
- Calm and effective under pressure
- Caring and empathetic
- Detail-oriented
Timeline
Patient Financial Counselor
SageWest Health Care
11.2022 - Current
Central Scheduler
SageWest Health Care
02.2022 - 11.2022
Admissions Clerk
SageWest Health Care
02.2017 - 02.2022
Scheduling Coordinator
Moss Dentistry
05.2014 - 10.2015
Receptionist
Rendezvous Medical
09.2013 - 05.2014
Receptionist
Kister Eyecare
01.2012 - 09.2013
Scheduling Coordinator
Dental Care of Fremont County
06.2009 - 01.2012
Medical Billing And Coding
University of Phoenix