Ella Jacot
Garner,North Carolina
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Experienced in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Sales Floor Representative
Ace Hardware
05.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Logged reports, expenses, receipts, and sales in company database.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Cashier Team Lead
Ace Hardware
02.2022 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Horse Camp Counselor
Horses For Hope
06.2021 - 08.2023
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Inspected equipment and machinery to verify functionality and safety.
- Worked with children of varying age, interest, skill, and developmental levels.
- Fit gear for horses and specific riders.
Horse Caretaker
Saddle Tree Stables
06.2021 - 10.2022
- Educated visitors and staff on proper animal care and handling.
- Worked with ranch hands to clean stables and riding areas.
- Provided treatment for minor horse injuries.
- Prepared horses for specific competitions or tasks.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Following Specific orders in a well maintained environment
Education
High School Diploma -
West Johnston High School
06.2025
Skills
- Product Promotion
- Sales Trends
- Store Cleaning
- Loss Prevention
- Shipment Receiving/Processing
- POS System Operation
- Building Customer Loyalty
- Sales Records Management
Timeline
Sales Floor Representative
Ace Hardware
05.2022 - Current
Cashier Team Lead
Ace Hardware
02.2022 - Current
Horse Camp Counselor
Horses For Hope
06.2021 - 08.2023
Horse Caretaker
Saddle Tree Stables
06.2021 - 10.2022
High School Diploma -
West Johnston High School
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