Ella Jones
Memphis,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service at M.L. Rose Neighborhood Pub. Proven ability to enhance guest satisfaction through effective conflict resolution and teamwork. Skilled in point-of-sale systems and adept at managing high-pressure situations, ensuring order accuracy and fostering positive customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
M.L. Rose Neighborhood Pub
Murfreesboro, Tennessee
11.2025 - Current
- Delivered exceptional customer service in fast-paced pub, enhancing guest experience.
- Addressed and resolved customer complaints with professionalism, fostering customer loyalty.
- Took and processed food and beverage orders accurately and efficiently.
- Handled cash transactions and managed point-of-sale system effectively.
Server
Champy’s Famous Fried Chicken
Murfreesboro, USA
01.2024 - 11.2025
- Served food and beverages promptly, addressing customer needs to enhance dining experience.
- Managed multiple tables simultaneously, ensuring timely service and customer satisfaction.
- Collaborated with team members to streamline workflow and deliver excellent guest experiences.
Preschool Teacher’s Assistant
Rouhlac’s Preschool & Childcare
Memphis, USA
08.2020 - 08.2025
- Facilitated social–emotional development through positive reinforcement and structured activities.
- Supervised children during classroom and playground activities, fostering a safe and engaging environment.
- Updated parents on children's progress and behavior, strengthening home-school communication.
Substitute Teacher
Murfreesboro City Schools
Murfreesboro, USA
08.2024 - 12.2024
- Executed lesson plans and upheld classroom management standards across grade levels.
- Cultivated positive relationships with students while reinforcing consistent behavioral expectations.
- Established strong trust with teachers through dependable and effective classroom support.
Vice President of Panhellenic Relations
Alpha Delta Pi- Epsilon Tau
11.2023 - 11.2024
- Planned and promoted Panhellenic events to drive unity, advocacy, and increase campus engagement.
- Represented chapter interests in council meetings, fostering stronger inter-sorority partnerships.
- Facilitated communication between Alpha Delta Pi and university Panhellenic community to enhance collaboration.
Education
Bachelor of Science - Integrated Studies
Middle Tennessee State University
Murfreesboro, TN05-2026
Skills
- Point-of-sale systems
- Food safety standards
- Order accuracy
- Customer service
- Inventory management
- Team collaboration
- Time management
- Adaptability to change
- Problem solving
- Conflict resolution
- Time management
Certification
TABC
Timeline
Server
M.L. Rose Neighborhood Pub
11.2025 - Current
Substitute Teacher
Murfreesboro City Schools
08.2024 - 12.2024
Server
Champy’s Famous Fried Chicken
01.2024 - 11.2025
Vice President of Panhellenic Relations
Alpha Delta Pi- Epsilon Tau
11.2023 - 11.2024
Preschool Teacher’s Assistant
Rouhlac’s Preschool & Childcare
08.2020 - 08.2025
Bachelor of Science - Integrated Studies
Middle Tennessee State University