Ella Laliberte
Granby,MA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
cindys drive in, Jeremiah Maloney
Granby, MA
09.2019 - Current
- Effectively managed and inputted food and ice cream orders from customers.
- Maintained cleanliness of tables, chairs, and dining areas after customer occupancy.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Operated cash register to collect payments from customers.
- Informed management of low stock items prior to running out completely.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Trained new employees on proper food handling techniques and customer service standards.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Managed time effectively during peak hours to minimize customer wait times.
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
Education
Elementary Childhood Special Education
University of Massachusetts Amherst
Amherst, MA06-2027
High School Diploma -
Granby Jr Sr High School
Granby, MA06-2023
Skills
- Order Management
- Supply Restocking
- Menu Memorization
- Handling Complaints
- Food safety understanding
- Dining customer service
- Strong Work Ethic
Affiliations
- 3 sport athlete on varsity teams for 6 years is high school.
- I help out with my fathers construction company.
Accomplishments
- 3 sport captain is high school.
- western mass super 7 athlete.
- hampshire girls lacrosse player of the year.
Timeline
Wait Staff Member
cindys drive in, Jeremiah Maloney
09.2019 - Current
Elementary Childhood Special Education
University of Massachusetts Amherst
High School Diploma -
Granby Jr Sr High School
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