Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Mahler

Inverness,FL

Summary

Results-driven customer service representative with a strong track record in relationship building, conflict resolution, and staff training. Committed to enhancing customer satisfaction and promoting a positive service culture.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
Inverness, FL
01.2024 - Current
  • Assisted customers with inquiries, providing accurate information and support for product selection.
  • Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Trained new employees on customer service protocols and best practices for effective communication.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Event Services Assistant

Southeastern University
Lakeland, FL
04.2026 - 08.2026
  • Coordinated logistics for events, ensuring timely setup and breakdown of venues.
  • Upheld high standards of professionalism when representing the organization both internally and externally during events or meetings.
  • Implemented risk management strategies to safeguard guests'' well-being during all stages of an event.
  • Assisted with activity setup and breakdown.
  • Streamlined event planning process for increased efficiency and client satisfaction.
  • Enabled successful execution of large-scale events by managing teams of support staff effectively.
  • Monitored event activities to guarantee adherence to established schedules and plans throughout each gathering''s duration.
  • Oversaw event operations to keep running smoothly.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Education

Organizational Management

Southeastern University
Lakeland, FL
04.2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Customer satisfaction measurement
  • Staff training
  • Assertiveness
  • POS systems expert

Timeline

Event Services Assistant

Southeastern University
04.2026 - 08.2026

Customer Service Representative

Publix
01.2024 - Current

Organizational Management

Southeastern University