Results-driven customer service representative with a strong track record in relationship building, conflict resolution, and staff training. Committed to enhancing customer satisfaction and promoting a positive service culture.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix
Inverness, FL
01.2024 - Current
Assisted customers with inquiries, providing accurate information and support for product selection.
Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Trained new employees on customer service protocols and best practices for effective communication.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Event Services Assistant
Southeastern University
Lakeland, FL
04.2026 - 08.2026
Coordinated logistics for events, ensuring timely setup and breakdown of venues.
Upheld high standards of professionalism when representing the organization both internally and externally during events or meetings.
Implemented risk management strategies to safeguard guests'' well-being during all stages of an event.
Assisted with activity setup and breakdown.
Streamlined event planning process for increased efficiency and client satisfaction.
Enabled successful execution of large-scale events by managing teams of support staff effectively.
Monitored event activities to guarantee adherence to established schedules and plans throughout each gathering''s duration.
Oversaw event operations to keep running smoothly.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.