Summary
Overview
Work History
Skills
Timeline
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Ella Martarana

Boca Raton

Summary

Dynamic customer service professional with a proven track record at Publix, excelling in customer satisfaction and problem-solving. Recognized for enhancing client experiences through attentive service and effective communication. Reliable and organized, I consistently exceed expectations while fostering a welcoming environment. Committed to delivering memorable interactions and ensuring customer loyalty. I am very friendly and flexible in situations. I am trying to gain as much hours as i can so i can start to save up money for my future dreams and ambitions.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Publix
04.2025 - Current

-Bagging Groceries to the best abilities

-Helping customers find the products they need

-Bringing customers to the car

-Getting carts from the parking lot

-Answering customers questions

-working very hard

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Party Entertainer

Giggles Kids Salon
08.2024 - Current

-hosting children birthday parties

-dressing up girls, doing their hair, makeup, etc,

-Serving pizza and drinks

-dancing and singing to entertain the girls

-serving the parents

-cleaning up the mess after the parties

  • Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
  • Delivered memorable experiences through the use of various props, costumes, and interactive games.
  • Developed custom party packages to meet individual client needs while maximizing revenue potential.

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Multitasking and organization
  • Calm demeanor
  • Problem-solving
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Cooperative attitude
  • Team collaboration

Timeline

Customer Service Cashier

Publix
04.2025 - Current

Party Entertainer

Giggles Kids Salon
08.2024 - Current
Ella Martarana