Summary
Overview
Work History
Education
Skills
School Address
Personal Information
Languages
Interests
Websites
Timeline
Hi, I’m

ELLA L. MATTSON

Washington,D.C.
ELLA L. MATTSON

Summary

Motivated undergraduate student pursuing a B.A. in International Studies at American University with a strong academic foundation in global politics, human rights, and cross-cultural issues. Skilled in research, communication, and organization, with proven customer service and leadership experience. Seeking opportunities to build professional experience in international relations through internships, research, and policy-related work, with the long-term goal of contributing to solutions in global governance, human rights, and sustainable development.

Overview

4
years of professional experience

Work History

Nahcotta

Sales Associate
07.2025 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
  • Informed visitors of exhibit features and highlights to promote enriching gallery experiences.

The Rinks at Exeter

Front Desk Receptionist
08.2021 - 08.2024

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Provide exceptional customer service as the first point of contact for guests.
  • Manage front desk operations, including scheduling, registrations, and processing waivers.
  • Handle cash transactions and ensure accurate register balancing.
  • Organized, maintained and updated information in computer databases.
  • Assist customers with skate rentals, ensuring proper distribution and storage.

Wentworth by the Sea

Cocktail Waitress
11.2023 - 03.2024

Job overview

  • Provided prompt and attentive cocktail service to guests in a high-end dining and lounge setting.
  • Anticipated guest needs and made personalized drink recommendations.
  • Handled cash and card transactions while maintaining accuracy and efficiency.
  • Assisted with occasional heavy lifting and setup to support bar and restaurant operations.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.

Education

American University, School of International Service (SIS)
Washington, DC

Bachelor of Arts from International Studies
05.2028

University Overview


  • Dean's List: Fall 2024, Spring 2025
  • 3.7 GPA
  • Accomplishments: "Class of '45 Library" - architectural review selected for publication in Atrium, AU's Writing Studies journal (2025 edition)
  • Relevant Courses and Projects: Researched and wrote an analytical essay on "Gendered Hierarchy: Female Garment Workers in the Global South"; SIS course in Justice, Ethics, and Human Rights; SIS course about the Influence of International NGOs
  • Associations: Member of the Skating Club of Exeter (ICE); Certified US Figure Skating Association (USFSA) Member
  • Extracurricular Activities: Certified US Figure Skating Association (USFSA) Member


Exeter High School
Exeter, NH

High School
06.2024

University Overview


  • Extracurricular Activities: Member of the Skating Club of Exeter (ICE); Certified US Figure Skating Association (USFSA) Member; Canvassed for the NH Democrats for the 2022 Midterm Elections
  • Competed for the ICE Intercollegiate High School Team; Secretary of Key Club
  • Completed AP course in Human Geography, US Government & Politics, English Language & Composition, English Literature & Composition
  • Spanish Honors Society Member, English Honors Society Member


Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash handling
  • POS system operation
  • Sales experience
  • Product recommendations
  • Task prioritization
  • Goal oriented
  • Quick-learning
  • Multitasking Abilities

School Address

4400 Massachusetts Ave NW, Washington, DC, 20016

Personal Information

Hobbies: Figure skating, Reading, Spending Time with Family/Friends, Learning Languages

Languages

English
Native or Bilingual
Spanish
Limited Working
Italian
Elementary

Interests


  • Figure Skating
  • Avid Reader
  • Volunteer Work
  • Fashion and Style
  • Crafting and DIY Projects

Websites

Timeline

Sales Associate

Nahcotta
07.2025 - Current

Cocktail Waitress

Wentworth by the Sea
11.2023 - 03.2024

Front Desk Receptionist

The Rinks at Exeter
08.2021 - 08.2024

American University, School of International Service (SIS)

Bachelor of Arts from International Studies

Exeter High School

High School

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