Ella Melcher
Summary
Motivated and hardworking Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Ready to help team achieve company goals!
Overview
4
4
years of professional experience
Work History
Server
Cheddars Scratch Kitchen
09.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess
Juicy Burger Bar
06.2020 - 10.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Intelligence Studies
Mercyhurst University
Erie, PA05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Professional Appearance
- Cleanliness standards
- Menu Memorization
- Order Accuracy
- Foreign language proficiency
- Table Bussing
Languages
Spanish
Professional Working
Russian
Professional Working
Timeline
Server
Cheddars Scratch Kitchen
09.2023 - 05.2024
Hostess
Juicy Burger Bar
06.2020 - 10.2023
Intelligence Studies
Mercyhurst University
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