Ella Mohr
Hamilton,OH
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Gold Star and Target, showcasing exceptional customer service and proficiency in POS systems. My ability to maintain cleanliness standards and prioritize service led to significant improvements in guest satisfaction and operational efficiency, embodying a strong work ethic and guest engagement skills.
Overview
3
3
years of professional experience
Work History
Server
Gold Star
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Fulfillment Team Member
Target
Fairfield, OH
04.2024 - 08.2024
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Provided excellent customer service through prompt communication and resolution of order-related inquiries or issues.
- Assisted with the onboarding of new team members, serving as a mentor and resource for questions related to order processing procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
Cosmetology
Paul Mitchell The School Cincinnati
Cincinnati, OHHigh School Diploma -
Ross High School
Hamilton, OH05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Service prioritization
Timeline
Fulfillment Team Member
Target
04.2024 - 08.2024
Server
Gold Star
05.2021 - Current
Cosmetology
Paul Mitchell The School Cincinnati
High School Diploma -
Ross High School