Summary
Overview
Work History
Education
Skills
Timeline
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Ella Nelsen

Catonsville,MD

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly adaptable with an eagerness to learn and master new skills.

Overview

7
7
years of professional experience

Work History

Shift Manager

Peace a Pizza
08.2017 - Current
  • Trained new employees on policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other employees to maintain consistency in procedure across all shifts, fostering a cohesive workplace culture.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Physical Therapy Technician

Groschan and Associates Physical Therapy
08.2022 - 06.2023
  • Improved patient experience with compassionate care and consistent communication, leading to high satisfaction feedback.
  • Increased clinic efficiency, preparing treatment areas and equipment before sessions and cleaning up afterwards.
  • Contributed to positive treatment outcomes by accurately documenting patient progress and feedback for therapist review.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
  • Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
  • Maintained sanitized and organized workspace, contributing to safe and efficient rehabilitation environment.
  • Prepared patients to meet with physical therapists.

Education

Bachelor of Science - Exercise Science

Towson University
Towson, MD
12-2023

Skills

  • Customer service focus
  • Punctual and reliable
  • Energetic and enthusiastic
  • Verbal and written communication
  • Interpersonal skills
  • Conflict resolution

Timeline

Physical Therapy Technician

Groschan and Associates Physical Therapy
08.2022 - 06.2023

Shift Manager

Peace a Pizza
08.2017 - Current

Bachelor of Science - Exercise Science

Towson University

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Ella Nelsen