Ella Ortiz Ruiz
Albuquerque,NM
Summary
Dedicated hospitality professional with 4+ years delivering exceptional service in fast-paced environments. Skilled in building rapport, resolving conflicts, and enhancing team operations. Recognized trainer with strong communication and leadership abilities. Aiming to apply a welcoming and safety-focused approach as a Flight Attendant.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Barista / Trainer
Starbucks Cafe
Albuquerque, USA
09.2025 - Current
- Trained and supported team members in beverage preparation, customer service standards, and daily operational procedures to enhance team performance.
- Deliver friendly, personalized service while maintaining accuracy and professionalism in a fast-paced, high-volume environment.
- Built rapport with customers, creating welcoming experiences through attentive and personalized service that fostered loyalty.
- Collaborated with team members to streamline operations, ensuring consistent service delivery and enhanced customer satisfaction.
- Maintain composure and professionalism while balancing multiple customer needs and competing priorities.
Bartender
Simmons
London, UK
10.2024 - 02.2025
- Provided attentive customer service in fast-paced environment effectively managing multiple requests.
- Resolved customer concerns and conflicts through calm communication and de-escalation techniques, ensuring customer satisfaction and safety.
- Efficiently processed hundreds of orders per shift, contributing to smooth service operations.
Barista / Trainer
Starbucks Cafe
Portland, USA
08.2023 - 08.2024
Service Attendant
Flying Star Cafe
Albuquerque, USA
09.2022 - 12.2022
- Delivered orders, addressed customer concerns and fostered a clean, welcoming environment.
Private Nanny
Contracted
Albuquerque, USA
09.2020 - 09.2021
- Ensured dependable care through routines management, prepared activities and adapting to changing needs.
Education
B.A. - Social Science, Criminology, Film
Portland State University
Portland , OR 09.2022 - 06.2025
Skills
- Customer Service
- De-escalation
- Conflict Resolution
- Team training
- Food Handler's Card
- Alcohol Server's License
- POS & Inventory Systems
- Microsoft Excel
- Adobe Premiere Pro
- Effective Communication
Timeline
Barista / Trainer
Starbucks Cafe
09.2025 - Current
Bartender
Simmons
10.2024 - 02.2025
Barista / Trainer
Starbucks Cafe
08.2023 - 08.2024
B.A. - Social Science, Criminology, Film
Portland State University
09.2022 - 06.2025
Service Attendant
Flying Star Cafe
09.2022 - 12.2022
Private Nanny
Contracted
09.2020 - 09.2021