GIOVANNA DELBUONO
Middlebury
Summary
Results-driven business and marketing student with experience in customer engagement, sales support, and brand representation. Strong communicator with a proven ability to analyze customer needs, handle transactions accurately, and contribute to team performance in fast-paced environments. Skilled in Microsoft Excel, social media marketing, and translating customer interactions into actionable insights.
Overview
5
5
years of professional experience
Work History
Barista / Trainer
Aroma Joe's
06.2025 - Current
- Delivered high-volume customer service while maintaining brand standards and speed of service
- Actively upsold featured drinks and student promotions, contributing to daily sales goals
- Promoted student deals through word-of-mouth marketing and supported awareness of TikTok promotions in-store
- Trained and onboarded new employees, ensuring consistency in service, product knowledge, and customer experience
Child Care Provider
Private Family
North Andover
08.2024 - Current
- Supervised daily activities for children in a nurturing environment.
- Monitored individual needs of children, providing support as necessary.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted children in development of social, communication and problem-solving skills.
Intern
GIO Financial
05.2024 - 05.2025
- Supported a financial advisor with client onboarding, account management, and transaction processing, including ACH/wire transfers and check deposits
- Maintained and organized client records and financial documentation using Excel to ensure accuracy and compliance
- Created client-facing newsletters and digital communications to support consistent outreach
- Communicated with back-office representatives and clients to resolve account issues efficiently
Front Desk Receptionist / Office Assistant
Lucey Center for Business Advising - Merrimack College
10.2023 - 12.2024
- Managed front desk operations, appointment scheduling, and student inquiries
- Served as a primary point of contact, supporting smooth administrative processes
Food Server / Manager
Quassy Amusement Park
06.2021 - 09.2024
- Oversaw daily food operations in a fast-paced, high-volume environment
- Trained, scheduled, and supervised seasonal staff to support efficient team performance
- Managed inventory, food safety standards, and opening/closing procedures
- Resolved guest concerns to ensure a positive customer experience
Education
Bachelor of Business Administration - Marketing, Religious & Theological Studies
Merrimack College - Girard School of Business
North Andover, MA05.2026
Skills
- Microsoft Excel
- Client Communication & Customer Insights
- Brand & Service Experience
- Training & Team Leadership
- Written & Verbal Communication
- Social media marketing
- Merchandise upselling
- Money handling
Leadership And Academic Experience
- Student Teacher Assistant, Austin Scholars, 09/22, Present, Supported elementary and middle school classrooms through grading, individualized student support, and instructional assistance
- Teacher's Assistant - Explorations Course, 09/23, 12/23, Facilitated academic discussions and held office hours to support student learning in a first-year seminar course
Affiliations
Women in Business Member
Timeline
Barista / Trainer
Aroma Joe's
06.2025 - Current
Child Care Provider
Private Family
08.2024 - Current
Intern
GIO Financial
05.2024 - 05.2025
Front Desk Receptionist / Office Assistant
Lucey Center for Business Advising - Merrimack College
10.2023 - 12.2024
Food Server / Manager
Quassy Amusement Park
06.2021 - 09.2024
Bachelor of Business Administration - Marketing, Religious & Theological Studies
Merrimack College - Girard School of Business