Joshua Rios

Humble

Summary

Proven ability to thrive in high-pressure restaurant environments, ensuring exceptional customer satisfaction through effective multitasking and strong interpersonal skills.

Overview

years of professional experience

Work History

Barista / Trainer

HMS host

Houston

07.2023 - Current

Engaged customers by providing exceptional service and product knowledge assistance.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Ensured compliance with local health regulations related to food preparation, storage, sanitation.

Supervisor

JDDA Concession Management.

Houston

05.2022 - 04.2023

Handled balanced collections and pickups for Brinks with precision and efficiency.
Implemented strategies prioritizing empathy, communication, and timely resolutions for customer satisfaction.
Oversaw team performance to ensure achievement of goals and adherence to deadlines.
Managed inventory levels and ensured product availability.
Supervised daily operations in high-traffic concession environments.
Monitored compliance with health regulations and company standards.
Trained staff on food safety and customer service protocols.

Team Member

JDDA Concession Management.

Houston

01.2019 - 05.2022

Assisted customers with product selections and inquiries.
Maintained cleanliness and organization of concession areas.
Prepared food items according to safety and health guidelines.
Operated point-of-sale systems efficiently during busy hours.
Collaborated with team members to enhance service quality.

Education

High School Diploma -

Humble High School

Humble, Tx

Skills

Customer service
Employee training
Inventory management
Team leadership

Effective communication
Conflict resolution
Health and safety compliance

Timeline

Barista / Trainer

HMS host

07.2023 - Current

Supervisor

JDDA Concession Management.

05.2022 - 04.2023

Team Member

JDDA Concession Management.

01.2019 - 05.2022

High School Diploma -

Humble High School