Hadlie Hepner
Traverse City
Summary
Dedicated hospitality professional with over five years of experience delivering exceptional guest services. Skilled in training, communication, and relationship-building, with proven success in fast-paced, high-volume environments. Dedicated to creating welcoming spaces that foster guest loyalty and team growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista / Trainer
Daily Rise Coffee
05.2023 - 08.2025
- Provided friendly, efficient service while building strong relationships with guests
- Handled POS transactions accurately during peak hours
- Prepared a variety of craft beverages with attention to quality and detail
- Trained and mentored new hires, fostering confidence
- Supported management in staff supervision and scheduling
Barista / Assistant Manager
Silver King Coffee
10.2021 - 05.2023
- Assisted in staff supervision
- Delivered exceptional customer service, effectively resolving issues with professionalism
- Assisted with new employee onboarding and skill development
- Demonstrated leadership in a fast-paced environment while maintaining a positive, team-focused atmosphere
Education
High School Diploma -
Syracuse High School
Syracuse, UT01.2020
Skills
- Outstanding customer service & relationship-building
- Conflict resolution and communication
- Dedication and integrity toward the company's success and customer satisfaction
- Strong interpersonal and communication skills
- Extensive knowledge of coffee
- Experience with all types of brewing equipment, including manual and electric espresso machines
- Strong desire to learn and expand knowledge with a focus on coffee culture and business functions
Certification
SCA Barista Skills Foundation
Timeline
Barista / Trainer
Daily Rise Coffee
05.2023 - 08.2025
Barista / Assistant Manager
Silver King Coffee
10.2021 - 05.2023
High School Diploma -
Syracuse High School