Ella Prospero
Tampa
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
Work History
Hostess
Zero Otto Nove
06.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
Cocktail Server
Westchester Country Club
05.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Waitress
Mamaroneck Beach And Yacht Club
01.2021 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Gained invaluable experience in providing exceptional service and hospitality.
- Serving in a fast-paced restaurant setting, ensuring patrons had a memorable dining experience
- Role demanded precision, adaptability, and the ability to maintain a high level of professionalism in high-pressure situations.
Lifeguard
Mamaroneck Beach And Yacht Club
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Strong foundation in safety and risk management.
- I demonstrated unwavering vigilance in supervising pools and waterfronts, effectively enforcing safety rules, and responding promptly to any potential emergencies.
Education
Bachelor of Economics - Economics
The University of Tampa
Tampa, FL05.2027
Skills
- Safe Food Handling
- Menu Recommendations
- Order Accuracy
- Guest Relations Management
- Customer Service
- Team Collaboration
- Menu Presentation
- Food Running
Timeline
Hostess
Zero Otto Nove
06.2024 - Current
Cocktail Server
Westchester Country Club
05.2024 - Current
Lifeguard
Mamaroneck Beach And Yacht Club
05.2022 - 08.2022
Waitress
Mamaroneck Beach And Yacht Club
01.2021 - 01.2023
Bachelor of Economics - Economics
The University of Tampa
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