Ella Reynolds
Springfield,IL
Summary
Highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Lowes Home Improvment
Springfield, IL
04.2024 - Current
- Performed regular maintenance of outdoor garden areas including pruning, fertilizing, and watering.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Helped customers by answering questions and locating merchandise.
Nature Grove Assistant
Lincoln Land Community College
Springfield, IL
10.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Collected royal jelly from queen bee cells for sale as base for cosmetics and health foods.
Stocker
JOANN Fabrics and Crafts
Springfield, IL
11.2023 - 04.2024
- Tracked outgoing orders to provide shipping status to customers.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Maintained a neat, clean, and orderly warehouse environment at all times.
- Stocked shelves with newly arrived products.
- Assisted customers with their shopping and their questions about the store and/or merchandise.
Lifeguard
Knights Action Park
Springfield, IL
04.2020 - 08.2022
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
Education
High School Diploma -
Lutheran High School
Springfield, IL06-2023
Psychology
Lincoln Land Community College
Springfield, ILSkills
- Department reset
- Retail store operations
- Display setup
- Data management
- Reliability
- Customer service
- Verbal communication
- First Aid/CPR
Timeline
Retail Sales Associate
Lowes Home Improvment
04.2024 - Current
Stocker
JOANN Fabrics and Crafts
11.2023 - 04.2024
Nature Grove Assistant
Lincoln Land Community College
10.2023 - Current
Lifeguard
Knights Action Park
04.2020 - 08.2022
High School Diploma -
Lutheran High School
Psychology
Lincoln Land Community College
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