Summary
Overview
Work History
Education
Skills
Timeline
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Ella Ridgeway

Camden,DE

Summary

Dynamic and dedicated professional with experience as a Restaurant Hostess at La Hacienda, excelling in customer service and strong multitasking abilities. Recognized for enhancing guest satisfaction through efficient seating and effective conflict resolution. Proficient in POS system operations and menu memorization, ensuring a seamless dining experience for all patrons.

Overview

4
4
years of professional experience

Work History

Barista

Dunkin' Donuts
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Restaurant Hostess

La Hacienda
06.2022 - 11.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Animal Handler

The Little Farm
06.2021 - 01.2022
  • Managed emergency situations calmly when they arose by following established safety protocols specific to each species encountered.
  • Participated in ongoing professional development opportunities related to animal care best practices.
  • Provided exceptional customer service during public interactions, answering questions about animals'' habits and habitats knowledgeably.
  • Developed strong relationships with individual animals through trust-based handling practices that fostered a sense of security within their environment.
  • Conducted educational presentations for visitors, increasing public awareness of animal conservation efforts.
  • Trained various species using positive reinforcement methods, resulting in improved behavior and increased adaptability.
  • Worked closely with other departments, such as conservation or education teams, to ensure a cohesive approach to animal care and visitor engagement.
  • Conducted regular inspections of enclosures and equipment for signs of wear or damage, ensuring prompt repairs were carried out as needed.
  • Monitored animal diets closely, adjusting as necessary to maintain optimal weight and nutritional balance.
  • Reduced animal stress levels through consistent and gentle handling techniques, promoting overall health.
  • Safely transported animals between facilities, minimizing stress during transitions and relocations.

Education

Performing Arts

Lake Forest High School
Felton, DE
05.2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Handling complaints
  • POS system operations
  • Menu memorization

Timeline

Barista

Dunkin' Donuts
11.2023 - Current

Restaurant Hostess

La Hacienda
06.2022 - 11.2023

Animal Handler

The Little Farm
06.2021 - 01.2022

Performing Arts

Lake Forest High School

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