Ella Shauntee
Louisville,KY
Summary
Accomplished Service Manager at Chipotle Mexican Grill, adept in team leadership and service quality management. Excelled in enhancing customer service standards and streamlining operations, demonstrating exceptional problem-solving and multitasking abilities. Proven track record in employee training and development, ensuring adherence to safety and quality standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
Louisville, KY
01.2024 - Current
- Supervise and manage a team of crew members
-Delegate breaks
- Perform daily inventory counts
- Comply with HACCP standards
- Operate a POS system
- Perform the daily drawer counts and processing of money
- Be the face and example of the best quality customer service
- Handle any customer issues, disputes, and questions
- Ensure all crew members are complying with state and Chipotle safety and quality standards
Air Handler
UPS
Louisville, KY
07.2024 - 09.2024
- Safely and carefully load packaged into trucks in accordance to the safety standards set in place by UPS
- Engage in teamwork by helping fellow coworkers with busy trucks, and irregular packages
- Safely and efficiently collect and store totes
Crew Member
Chipotle Mexican Grill
Louisville Kentucky
06.2022 - 01.2024
- Preparing orders for customers in person on a line as well as on a digital order station
- Consistently cleaning in accordance with food and chipotle safety and quality standards
- Operating a POS system
- Delivering quality customer service
- Safely preparing food in accordance to food safety standards
-Work closely with fellow crew members and managers as a team
-Multitasking in accordance to the present needs of the restaurant
Education
Ballard High School
Louisville, KY06.2023
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Conflict Resolution
- Trustworthy and Honest
- Workplace Safety
- Work Planning and Prioritization
- Cleaning
- Food Preparation
- Food serving
- Service Quality Management
Certification
- ServSafe
Timeline
Air Handler
UPS
07.2024 - 09.2024
Service Manager
Chipotle Mexican Grill
01.2024 - Current
Crew Member
Chipotle Mexican Grill
06.2022 - 01.2024
Ballard High School