Ella Smith
Act Two Playhouse
PHILADELPHIA,PA
4
years of professional experience
Proactive and adaptable professional specializing in customer service and appointment coordination. Experienced in managing seating arrangements and addressing patron inquiries, ready to leverage strong problem-solving skills to elevate guest experiences.
Work History
House Manager
5 Months- Managed front-of-house operations during performances, ensuring smooth guest experiences.
- Coordinated seating arrangements and ticketing processes to optimize patron flow.
- Assisted with event setup and breakdown, maintaining venue readiness for performances.
- Implemented customer service protocols to address patron inquiries and concerns effectively.
Hostess
1 Year 9 Months- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Developed strong rapport with guests, providing personalized service and addressing inquiries promptly.
- Trained new staff on operational procedures and customer service standards.
- Coordinated reservation systems to ensure accurate tracking of guest bookings and special requests.
Cashier
10 Months- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and completed end-of-day reconciliations.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
Education
High School Diploma
No Degree - English
Skills
Calendar management
Preventive Maintenance
Exceptional organization
Appointment coordination
Personable
Problem Solving
Timeline
House Manager
Act Two Playhouse
03.2026 - CurrentRead More
Hostess
Vintage Bar and Grill
11.2023 - 08.2025Read More
Cashier
Sams Italian Market
01.2023 - 11.2023Read More
Archbishop Wood
High School Diploma
Read More
Saint Josephs University
No Degree from English
Read More