ELLA K. STRONG
Fort Collins,CO
Summary
Sophomore at Colorado State University, on track to graduate in Spring 2028 with a Bachelor's Degree in Communication Studies, focusing on media. Minors in Business Marketing and Criminal Justice enhance a well-rounded skill set. Strong foundation in effective communication and marketing strategies, complemented by an understanding of legal principles. Committed to applying academic knowledge in practical settings to drive results.
Overview
5
5
years of professional experience
Work History
Lead Guest Services Representative -
Premier Alaska Tours
Anchorage, Alaska
01.2022 - 08.2025
- Managed guest check-ins for tour and cruise lines, ensuring adherence to protocols for Norwegian, Celebrity, Viking, etc.
- Monitored daily operations, leading guest service team to deliver exceptional visitor experiences.
- Trained new staff in customer service best practices and company policies, enhancing service quality.
- Welcomed arriving guests at Ted Stevens International Airport in Anchorage, Alaska, and various ship ports.
Universal Teller -
First National Bank Alaska
Anchorage, Alaska
11.2024 - 06.2025
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks
- Resolved customer issues through effective communication and problem-solving, ensuring timely and satisfactory outcomes
- Collaborated with team members to improve customer service experience, leading to higher customer satisfaction
- Performed administrative tasks related to banking products, managing phone calls, inquiries, and emails to support efficient operations
Lodge Assistant: Ticket Sales and Kitchen Staff -
Arctic Valley Ski Resort
Anchorage, Alaska
01.2021 - 01.2023
- Handled food in kitchen while maintaining card certification and validity, managed cash and credit card transactions, provided guest services, facilitated ticket sales, coordinated race check-ins, processed tubing and skiing tickets, set up events for outdoor and indoor festivals, answered phones, and performed cleaning duties.
Education
High School Diploma -
Eagle River High School
Eagle River, Alaska05.2023
Communications + Marketing
Northern Arizona University
Flagstaff, AZCommunications + Marketing
University of Alaska Anchorage
Anchorage, AKSkills
- Customer service and support
- Issue resolution
- Relationship management
- Administrative support
- Time management
- Tourism logistics
- Team leadership
- Verbal and written communication
- Cash handling
Clubs Teams Activities
- ERHS - Drama, Debate, Forensics, 2019-2021
- Anchorage Youth Court, 2018, Successfully passed the Youth Court Bar Exam
- ERHS - Cross-Country Skiing, 2019-2020
- ERHS - Varsity Bowling Team, 2020-2023
- ERHS - Theatre Club Production Assistant, Winter/Spring 2023
Profile - Education
Colorado State University, Fort Collins, Colorado. B.A. in Communication Studies, Media concentration. Minors in Marketing and Criminal Justice
Timeline
Universal Teller -
First National Bank Alaska
11.2024 - 06.2025
Lead Guest Services Representative -
Premier Alaska Tours
01.2022 - 08.2025
Lodge Assistant: Ticket Sales and Kitchen Staff -
Arctic Valley Ski Resort
01.2021 - 01.2023
High School Diploma -
Eagle River High School
Communications + Marketing
Northern Arizona University
Communications + Marketing
University of Alaska Anchorage