
Customer-focused professional with 6 years of experience across retail customer service, manufacturing, and field labor. Proven track record of stepping up to meet daily goals, working under pressure, and delivering reliable results. Brings a strong work ethic, physical stamina, and consultative communication and product recommendation skills. Seeking to leverage a hands-on work history into a Sales Representative role.
Online Grocery Fulfillment & Customer Experience:
Executed high-volume digital customer orders, selecting items with maximum precision and high pick-rates to ensure 100% order accuracy and customer satisfaction.
Interacted directly with customers during order hand-offs and substitutions, resolving missing item inquiries professionally to build client retention.
Front-End Sales & Point of Sale Operations:
Operated cash registers rapidly during peak retail hours, managing large financial transactions accurately while maintaining a welcoming, efficient environment.
Promoted active store promotions, protection plans, and customer survey programs to support department sales targets.
Backroom Logistics & Stock Replenishment (Truck Unloading):
Unloaded high-capacity freight trucks daily under strict time constraints, sorting and staging thousands of units of inventory for floor distribution.
Maintained strict backroom safety protocols, quality control, and inventory accuracy to keep merchandise flowing smoothly to sales floors.
Sales & Customer Relations: Consultative Selling, Needs Assessment, Product Recommendations, Upselling, Objection Handling, Client Retention, Conflict Resolution
Operations & Work Ethic: High-Volume Task Management, Target/Quota Achievement, Equipment & Field Maintenance, Quality Control & Safety Compliance, Time Management & Efficiency