Ella Vaughn
East Lansing
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Capital Internal Medicine Associates
07.2024 - Current
- Proficiency within the EMR system
- Patient education and counseling
- Understanding and following infection control protocols
- Strong ability to Multitask with organization qualities
- Taking patients vitals
- Coding and billing paperwork
- Answering office phones
- Faxing patient information
- Taking chief complaints and understanding reasons for the visit
- Ordering patients labs, tests and orders for upcoming appointments
- Communicating patients in person and over the phone
- Updating charts
- Collecting update documents
- Collecting samples and specimens and sending them to the correct location
- Practicing compliance with OSHA
- Understanding of basic lab draw
- Knowledge of medical terminology
Small Business Owner
Groovy Gemstones
06.2020 - Current
- Created budgets and monitored expenses to stay within budget limits.
- Established partnerships with other businesses in related industries for mutual benefit.
- Participated in local community activities to promote the brand's visibility and reputation.
- Oversaw daily operations of small business including customer service and financial management.
- Negotiated contracts with vendors, suppliers and customers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Receptionist
Capital Internal Medicine Associates
10.2023 - 06.2024
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
Corporate Trainer
Evolvement Solutions
01.2023 - 10.2023
- Successfully lead and managed a team
- Ability to have critical conversations
- Mastered sales
- Taught my team to be self sufficient and successful
- Mastered marketing
- learned self discipline
- Implemented effective onboarding processes for new hires into the organization.
- Monitored employee progress during training sessions to ensure understanding of material presented.
Education
Associates - Business Management
Lansing Community College
Lansing, Mi05.2025
Medical Assistant -
Ross Medical
Lansing, Mi05.2024
Skills
- Minor surgical assistance
- Patient history documentation
- Dosage calculations
- Insurance verification
- CPR
- Phlebotomy
- Business management
- Marketing
- Customer service
- Communication
- Leadership
- Patient care
- Electronic medical records
- Office administration
- Time management
- Team collaboration
- Conflict resolution
- Privacy and confidentiality
- Regulatory compliance
- Patient scheduling
- Immunization administration
- Medical terminology proficiency
- Sales techniques
- Staff development
- Business planning
- Employee mentoring
- Business development
- Customer relations
Certification
- Registered Medical Assistant, Lansing, 07/01/24
- AHA certified CPR, Lansing Mi, 01/01/24
- High School Graduate, 05/01/21
References
- Megan Christensen, Previous Director of Preschool Parkwood YMCA, (517) 304 6559
- Kennadie Cox, CEO of Evolvement Solutions, (513) 507 9470
Volunteer Experience
Parkwood YMCA, Haslett, Mi, Assistant Preschool Teacher, Assisting students and teachers
Timeline
Registered Medical Assistant
Capital Internal Medicine Associates
07.2024 - Current
Receptionist
Capital Internal Medicine Associates
10.2023 - 06.2024
Corporate Trainer
Evolvement Solutions
01.2023 - 10.2023
Small Business Owner
Groovy Gemstones
06.2020 - Current
Associates - Business Management
Lansing Community College
Medical Assistant -
Ross Medical