Ella Wilson
Chicago,IL
Summary
Motivated and trustworthy employee who is always looking for ways to improve the customer's service and create a personal experience for each individual while also keeping up with a fast-paced environment. Looking to break out of the food industry and into fashion/retail.
Overview
4
4
years of professional experience
Work History
Server/Lead Cook
Country Bar And Grill
05.2019 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Scooters
04.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Fine Arts - Art, Media And Design
DePaul University
Chicago, IL06.2027
High School Diploma -
Conestoga Jr/Sr High School
Murray, NE05.2023
Skills
- Adobe Illustrator
- Microsoft Excell/ Word
- Photoshop
- Team Leadership
- Adaptability
- Supply Restocking
- Safe Food Handling
- Order Management
- Guest Engagement
- Menu Memorization
- Cash Handling
Websites
Timeline
Barista
Scooters
04.2022 - 09.2022
Server/Lead Cook
Country Bar And Grill
05.2019 - 08.2023
Bachelor of Fine Arts - Art, Media And Design
DePaul University
High School Diploma -
Conestoga Jr/Sr High School
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