Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ella WU

San Francisco,CA

Summary

Bilingual banking professional with experience in transactions, account openings, and customer service. Known for delivering exceptional client support while consistently meeting compliance and control standards.

Overview

5
5
years of professional experience

Work History

Universal Banker

Citibank
San Francisco, CA
02.2023 - Current
  • Delivered warm, attentive service that consistently exceeded customer expectations
  • Exceeded performance targets by 10x by consistently identifying client needs and promoting relevant banking products and services.
  • Maintained strong performance in risk and control, consistently meeting all corporate compliance standards

Associate Banker

JPMorgan Chase
San Francisco, CA
04.2022 - 12.2022
  • Provided customer service by attending to their inquiries and requests for information.
  • Monitored customer accounts for suspicious activities or potential fraud cases.
  • Ensured compliance with banking regulations and procedures in daily operations.

Teacher Assistant

Portola Family Connections
San Francisco, CA
08.2020 - 01.2021
  • Provided assistance to students with coursework, projects, and assignments.
  • Communicated with parents and guardians about student daily activities, behaviors and related issues.

Education

San Francisco State University
San Francisco, CA
05-2024

Skills

  • Fraud detection& Risk Awareness
  • Sales&cross-Selling Banking Products
  • Passionate, Patient, Caring, Kind
  • Great Customer Service
  • Relationship Building
  • Attention to Detail and Accuracy
  • Organize events and arrange them reasonably to get the best efficiency to complete the work
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Flexible and Adaptable

Languages

English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Universal Banker

Citibank
02.2023 - Current

Associate Banker

JPMorgan Chase
04.2022 - 12.2022

Teacher Assistant

Portola Family Connections
08.2020 - 01.2021

San Francisco State University

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