Nicole Marino
Staten Island
Summary
Dynamic financial professional with extensive experience at M&T Bank, excelling in customer relationship management and fraud detection. Proven track record of mitigating over $100,000 in potential losses while achieving branch sales goals. Skilled in regulatory compliance and conflict resolution, delivering exceptional service and fostering new customer acquisition.
Overview
4
4
years of professional experience
Work History
UNIVERSAL BANKER
M&T Bank
09.2022 - Current
- Diligently review customer accounts for the prevention and detection of possible fraud
- Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the bank
- Complete yearly BSA/AML training to stay up to date on legal regulatory requirements as well as Federal and State regulations
- Provide exceptional customer service through creating, maintaining and deepening customer relationships utilizing bank service standards and demonstrating the Know Your Customer policies
- In addition, providing banking solutions based on personal needs, business optimization, and handling customer’s financial transactions with 99% drawer count accuracy
- Accurately prepares all required documents for completing the transaction
- Answer inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services as well as assist customers with routine issues
- Exceeding branch sales goals by developing, setting and achieving personal sales and referral goals
- Proactively solicit and promote new business by actively selling bank products, conducting sales activities and referring business to other units of the Bank
- Onboard customers and service customer accounts, executes applications of loans and credit cards, dispute claims, and all other account servicing requests
- Mitigate risk by conducting due diligence on customer transactions to identify unusual activity on a per-customer basis and filing unusual activity reports to the Financial Investigations Unit and Financial Crimes as applicable, mitigating over $100,000 of potential branch loss to date
Financial Services Associate
New York Community Bank
02.2021 - 09.2022
- Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the bank
- Accurately prepares all required documents for completing the transaction
- Answer inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services
- Assists customers with routine issues and branch sales goals by developing, setting and achieving personal sales and referral goals
- Proactively solicit and promote new business by actively selling bank products, conducting sales activities and referring business to other units of the Bank
- Balances cash drawer and prepares daily proof/settlement
- Services customer accounts, executes changes of address, ATM claims, and all other account servicing requests
- Open vault and verify cash shipments in conjunction with leadership team member
- Provide an exceptional customer experience by utilizing bank service standards
- Review customer accounts for the prevention and detection of possible fraud
Education
BACHELORS - Computer Art
SCHOOL OF VISUAL ARTS
New York, NY05-2010
Skills
- Microsoft Office Suite
- Team Collaboration and Interpersonal skills
- Financial software proficiency
- Conflict resolution and problem solving
- Risk assessment and risk management
- Customer service excellence
- Loan payment processing
- Balance verification and reconciliation
- Cross-selling products
- Operational risk
- New customer acquisition and customer onboarding
- Operations management
- Fraud prevention and fraud detection
- Regulatory compliance
- Document preparation
- Customer relationship management
Timeline
UNIVERSAL BANKER
M&T Bank
09.2022 - Current
Financial Services Associate
New York Community Bank
02.2021 - 09.2022
BACHELORS - Computer Art
SCHOOL OF VISUAL ARTS
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