Jaleene Funes

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Coordinated travel arrangements and completed expense reports for travel reimbursement.
• Composed, edited and typed complex memos and reports with job-related software.
• Maintained organized filing system of paper and electronic documents.
• Drove customer feedback to deliver information to management for corrective action.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.

• Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
• Assist with check-ins, checkouts and distribute keys that support management and lead to guest satisfaction.
• Knowledgeable of products, hotel property attractions and amenities providing excellent customer service to guests.
• Learned about different means of technology to communicate with guests about inquiries and new updated information about the hotel.
• Enjoyed solving problems. Very comfortable checking guests in and out, and handled cash and credit card transactions accurately and confidently.
• Welcomed and served guests in person and over the phone daily.

Provided that critical first impression to our guests and had a natural passion for delivering exceptional service.

• Trained new employees according to safety policies,procedures,and company standards which lead to customer satisfaction.

● Ensured proper cash management and adhered to cash register policies.

● Provided excellent customer service which lead to being promoted to supervisor.

● Educated customers with new products and menu items

• Delegated work to staff, setting priorities and goals.