Joanna Barreno
Brooklyn,NY
Summary
Experienced professional with a strong background in the sales industry specializing in customer service. Proven track record of delivering exceptional service to clients while conducting thorough research to support community initiatives. Skilled in building and maintaining positive relationships with customers and stakeholders. Committed to leveraging expertise in banking, customer service, and research to contribute effectively to organizational success.
Overview
4
4
years of professional experience
Work History
Universal Banker
M&T Bank
New York, NY
09.2022 - 12.2023
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Ensured compliance with banking regulations and security procedures to safeguard assets and mitigate fraud risks.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Conducted daily audits of contents inside the vault to ensure accuracy of inventory records.
Manager
The Ridge Kids
Brooklyn, NY
02.2021 - 09.2022
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Generated content for various media platforms, such as company website and social media accounts.
- Used Shopify to effectively update website and in store inventory.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Set up attractive window displays that encouraged customers to enter the store.
Research Intern
Safe Horizon
New York, NY
06.2021 - 02.2022
- Conducted health screenings and follow-up assessments for clients via phone or zoom.
- Applied an anti-racist and trauma informed lens to work with clients and research tasks.
- Adhered to strict documentation and reporting standards.
Research Intern
New York Presbyterian
New York, NY
06.2021 - 02.2022
- Assisted with patient referrals to free or low cost community resources such as food, housing, insurance and public assistance.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Liaison between supervisor medical doctors and rest of clinic staff to assist with community events.
Sales Associate
The Ridge Kids
Brooklyn, NY
02.2020 - 02.2021
- Assisted customers by providing accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Analyzed customer feedback data to recommend improvements in service quality.
Education
Bachelor of Science - Public Health
Brooklyn College of The City University of New York
Brooklyn, NY06-2022
Associate of Science - Community Health Education
Borough of Manhattan Community College of The City University of New York
New York, NY01-2019
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Time management
- Customer Relationship Building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Universal Banker
M&T Bank
09.2022 - 12.2023
Research Intern
Safe Horizon
06.2021 - 02.2022
Research Intern
New York Presbyterian
06.2021 - 02.2022
Manager
The Ridge Kids
02.2021 - 09.2022
Sales Associate
The Ridge Kids
02.2020 - 02.2021
Bachelor of Science - Public Health
Brooklyn College of The City University of New York
Associate of Science - Community Health Education
Borough of Manhattan Community College of The City University of New York