Ellada Mendoza
Costumer service
Peoria,AZ
Summary
Polished Cosmetic Counter Manager over 15 years in customer service and cosmetic excellence. Proven track record of customer service and sales supported by in-depth knowledge of cosmetics. Created visually appealing displays, followed trends to optimize inventory and monitored associates to increase sales for department. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Cosmetic Counter Manager
Macys Biltmore
09.2007 - Current
- Recruited, hired and trained Macy's/ Chanel company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Recruited, hired and trained Chanel counter manager company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
- Introduced initiatives and sales strategies to exceed goal.
- Researched and assessed new products to develop effective merchandising.
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at the Chanel cosmetic counter
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Fashion Modeling
Barbizon Model And Talent
Phoenix, AZ10.2022
No Degree - Interior Design
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ2002
Skills
- Computer Proficiency and Microsoft Office
- Item Ticketing and Pricing
- Health and Safety Procedures
- Adaptable and Flexible
- Merchandise Receiving and Handling
- Strong Communication and Interpersonal Skills
- Speak multiple languages
Languages
Russian, Turkish, Azery
Full Professional
Timeline
Cosmetic Counter Manager
Macys Biltmore
09.2007 - Current
No Degree - Fashion Modeling
Barbizon Model And Talent
No Degree - Interior Design
Maricopa Community Colleges - Scottsdale Community College
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