Ellah Faulkner
Boynton Beach
Summary
Dynamic shift leader with a proven track record in executing innovative initiatives and fostering a workplace culture aligned with organizational values. Expertise in overseeing daily operations ensures seamless transitions and high productivity, while a strong commitment to safety and continuous improvement drives operational excellence. Recognized for exceptional team collaboration and conflict resolution skills, consistently adapting to evolving challenges. Valued for reliability and flexibility, with a history of enhancing team performance through effective training and strategic planning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Chick-Fil-A Vero Beach
02.2023 - Current
- A Shift Supervisor at Chick-fil-A is responsible for overseeing daily operations during their shift, ensuring that all employees are performing their duties effectively and maintaining high standards of customer service
- They manage a team, coordinate tasks, and ensure the smooth running of the restaurant
- Key duties include handling customer issues, ensuring compliance with health and safety standards, training new employees, and assisting with scheduling
- The role also involves maintaining a positive work environment, meeting sales goals, and reporting to higher management
Shift Leader
Chick-Fil-A Boca Raton
08.2023 - 04.2026
- Shift leaders are responsible for addressing operational issues, resolving conflicts among staff, and implementing solutions to improve efficiency and customer satisfaction
- They also manage daily operations during assigned shifts, ensuring an efficient workflow and adherence to company policies while maintaining high standards of service
- They supervise and motivate team members, provide training, and coordinate tasks to foster a positive and productive work environment
- This role involves ensuring exceptional customer experiences by promptly addressing concerns, managing order accuracy, and maintaining a clean and welcoming environment
- Managed cash drawer reconciliation and deposited excess funds to maintain financial integrity.
Front Desk Worker
Planet Fitness Gym
Lantana FL
10.2024 - 03.2025
- Managed member check-ins and ensured smooth entry processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of gym to enhance member experience.
Certified Trainer
Chick-Fil-A Vero Beach
02.2022 - 02.2023
- Certified Trainers are responsible for conducting initial training as well as recertification of Team Members in their assigned area of the business
- They also assist Team Leaders in completing successful shift operations
- The goal of the Certified Trainer role is to ensure the team is knowledgeable based around Chick-fil-A standards and expectations
- They are also in responsible for evaluating team members for continued employment
Team Member
Chick-Fil-A Vero Beach
08.2021 - 02.2022
- Team Members are expected to provide exceptional customer service by accurately taking orders, preparing food, and ensuring a clean and welcoming environment
- They work collaboratively with fellow team members to maintain high standards of efficiency and quality in a fast-paced setting
- Their responsibilities included handling cash transactions, restocking supplies, and adhering to all food safety and hygiene protocols
- They consistently contributed to creating a positive dining experience for customers through friendly interactions and a strong commitment to the company's values of service and hospitality
Education
BS - Neuroscience And Behavior And Criminal Justice
Florida Atlantic University
05-2027
AA - Criminal Justice
Indian River State College
05-2023
High School Diploma - undefined
Sebastian River High School
05-2023
Skills
- Detail oriented
- Assess and solve problems
- Keen ability to deescalate situations that arise
- Implement processes that increase productivity and efficacy
- Situational flexibility
- Coachable and teachable
- Exceptional work ethic
- Cash handling
- Employee training
- Workplace safety
- Staff management
Certification
- CPR and AED
- SERVSAFE
- Word
- Access
- Excel
- PowerPoint
Timeline
Front Desk Worker
Planet Fitness Gym
10.2024 - 03.2025
Shift Leader
Chick-Fil-A Boca Raton
08.2023 - 04.2026
Shift Supervisor
Chick-Fil-A Vero Beach
02.2023 - Current
Certified Trainer
Chick-Fil-A Vero Beach
02.2022 - 02.2023
Team Member
Chick-Fil-A Vero Beach
08.2021 - 02.2022
AA - Criminal Justice
Indian River State College
High School Diploma - undefined
Sebastian River High School
BS - Neuroscience And Behavior And Criminal Justice
Florida Atlantic University