Ella Jane Naile
Groveland,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Coyote Rojo. Proven ability to increase sales through effective upselling techniques and maintain high cleanliness standards. Adept at multitasking and fostering guest relations, ensuring memorable dining experiences while managing high-pressure situations with composure.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks.
Developed strong interpersonal and multitasking skills in childcare-focused environment, ensuring nurturing and organized setting. Expertise in managing daily routines, conflict resolution, and creative engagement with children. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in diverse settings.
Offering warm and patient demeanor with strong desire to contribute and grow in childcare environment. Brings foundational understanding of child safety and developmental needs while quickly adapting to new caregiving techniques. Ready to use and develop communication and organizational skills in roles.
Developed key skills in hands-on, outdoor setting, including equipment operation and maintenance, efficient time management, and attention to detail. Seeking to transition into new field where these transferrable skills can be utilized and further developed. Committed to contributing to productive and effective work environment through diligent and reliable performance.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Developed skills in maintaining high standards of cleanliness in fast-paced environment. Demonstrates strong organizational abilities and attention to detail. Seeking to leverage these skills in new field to contribute effectively and grow professionally.
Offering dependable and diligent approach to maintaining cleanliness and hygiene. Brings understanding of safe cleaning practices and ability to quickly learn and apply new techniques. Ready to use and develop organizational and problem-solving skills in roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Coyote Rojo
Groveland, FL
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
No Degree - Nursing Education
South Lake High School
Groveland, FL05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Hospitality service expertise
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Table bussing
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Shift management
- Upselling techniques
- Team collaboration
- Multitasking proficiency
- Effective time management
- Patience and empathy
- Problem-solving
- Time management
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Mowing techniques
- Fuel handling
- Fertilizer application
- Landscaping
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Projects by completing tasks with accuracy and efficiency.
- Keep college, online classes, ad high school afloat while being a student athlete and working jobs.
- Organized
- Show animals in the lake county fair
- Kept A-B Honor Roll since 7 grade
- Working for 75% Bright Futures scholar ship
- Kept A great community around me and good connection with family.
Certification
- Licensed EKG Certification
Languages
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Music
- Outdoor Recreation
- Boating
- Hunting
- Fishing
Timeline
Server
Coyote Rojo
06.2024 - Current
No Degree - Nursing Education
South Lake High School