Ella Hope
Richmond,VA
Summary
Motivated College Graduate with engaging personality and flexible approach. Upbeat, friendly and quick to adapt to a variety of situations.
Overview
8
8
years of professional experience
Work History
Food Server/Bartender
New York Deli
05.2021 - Current
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
Diversity, Equity, and Inclusion Chairwoman
Phi Mu Fraternity
01.2021 - 01.2022
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Provided perspective, insights and knowledge to members of the organization as inclusion and diversity subject matter expert.
- Provided members with a safe space to share and celebrate one another's differences, personal struggles, and diverse backgrounds.
- Provided members of the chapter with educational resources regarding a variety of topics surrounding diversity, equity, and inclusion.
- Organized events to give members of the chapter and opportunity to learn more about diversity in an interactive way (i.e., trivia, movie discussions, jeopardy, etc.)
- Created a yearly calender detailing different holidays highlighting diversity (i.e., Women's History Month, Black History Month, Native American Heritage Month, etc.)
- Acted as a liaison between members of the chapter and the executive board of the chapter for matters concerning diversity, equity, and inclusion.
Crew Member
Tropical Smoothie Cafe
09.2018 - 05.2019
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
Lifeguard
Avalon Recreation Association
05.2015 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Snack Bar Worker
Avalon Recreation Association
05.2015 - 08.2015
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Practiced strong sanitation habits to comply with workplace health and safety procedures.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05.2023
High School Diploma -
Atlee High School
Mechanicsville, VA06.2019
Skills
- General Psychology
- Mathematics
- Customer Experience
- Microsoft Powerpoint
- Microsoft Excel
- Leadership
- Communication
- Presentation Skills
- Ethical Decision Making
- Experimental Research
- Tutoring
Timeline
Food Server/Bartender
New York Deli
05.2021 - Current
Diversity, Equity, and Inclusion Chairwoman
Phi Mu Fraternity
01.2021 - 01.2022
Crew Member
Tropical Smoothie Cafe
09.2018 - 05.2019
Lifeguard
Avalon Recreation Association
05.2015 - 08.2018
Snack Bar Worker
Avalon Recreation Association
05.2015 - 08.2015
Bachelor of Science - Psychology
James Madison University
High School Diploma -
Atlee High School
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