Ellana Bland

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Clients Include:

Erewon Studio City,Wolfgang Puck at Netflix,SOFI, Crypto Arena,Fundamental LA,Copper Key

• Cashier
• Barback task/Food Running
• General operations such as inventory & restocking
• Table service
• Private event service
• Customer experience
• Event set up & take down

• Operations of Open table & Toast
• Seat Mapping
• Barback task/Food Running
• General operations such as inventory & restocking
• Table service
• Private event service
• Customer service

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Bar set up
• Bar take down and clean up
• Basic mixology and serving practices, bar sales, with customer focus
• Inventory/restocking.

• Performed daily tasks, such as setting tables, serving food and cleaning
• Handled money and used payment system to input orders and print bills
• Take out/Food running
• Customer Service
• Take out/Serving overflow of tables as support.

• Operations of open table, aloha and toast
• Handled money and used payment system to input orders and print bills
• Take out/Food running
• Customer Service
• Take out/Serving overflow of tables as support
• Performed daily tasks, such as setting tables, serving food and cleaning