Ellarie McGatha
Ocala,Florida
Summary
Dedicated to delivering quality care through effective communication and teamwork. Experience in customer service and problem resolution demonstrates adaptability and a commitment to patient satisfaction.
Overview
4
4
years of professional experience
Work History
Brewista
7 Brew
Jacksonville, Florida
08.2025 - 05.2026
- Engaged customers to address inquiries and resolve issues, enhancing overall satisfaction.
- Monitored tasks to ensure accuracy and quality, contributing to consistent service delivery.
- Participated in team meetings to share ideas and strategies, fostering collaboration and continuous improvement.
Team Member
McDonald's
Mount Dora, Florida
05.2024 - 08.2025
- Resolved customer issues promptly, enhancing satisfaction and addressing all needs.
- Streamlined order packaging to ensure accurate food delivery.
- Operated drive-thru cash register while managing timely food distribution.
Hostess & Customer Service
Vincent's Italian Restaurant
Mount Dora, Florida
05.2023 - 08.2024
- Greeted customers warmly to create a welcoming atmosphere that encouraged repeat visits.
- Communicated effectively with guests to ensure satisfaction with service and food quality, addressing concerns promptly.
- Ensured accuracy in taking and delivering orders, enhancing guest experience.
- Provided detailed information on menu items and daily specials.
- Assisted servers by waiting tables and providing timely support during peak hours to enhance service efficiency.
Childcare Worker
Trinity Baptist Church
Jacksonville, Florida
08.2023 - 05.2024
- Enhanced communication and problem-solving skills through active participation in group discussions, fostering a supportive environment.
- Encouraged enthusiasm among team members, boosting overall morale and teamwork.
- Cultivated patience and creativity in team projects, enhancing collaborative efforts.
Team Member
Five Guys
Mount Dora, Florida
05.2022 - 08.2023
- Provided exemplary service to enhance customer satisfaction.
- Worked with team members and leaders to meet operational targets.
- Supported opening and closing duties, including dishwashing, meat preparation, cash handling, and store shutdown.
Education
Bachelors of Science - Nursing
Rasmussen University
Ocala, FL01-2028
Bachelor's - Business Administration
Trinity College of Jacksonville
Jacksonville, FL05-2026
High School Diploma -
Apopka High School
Apopka, FL05-2023
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem solving
Awards And Acknowledgments
- Graduated High School with Summa Cum Laude
- Participated in clubs such as Science National Honor Society, History Honor Society, English Honor Society, Beta Club, National Honor Society, National Society of High School Scholars, and Fellowship of Christian Athletes as well as 2 years of Varsity sports.
- Earned Dual Enrollment Certification from Career and Technical Education in Information Technology.
- Consistently received positive feedback from customers and helped increase the revenue in the company.
- Successfully completed training on many different programs, memorized menus, and learning proper dining etiquette and service techniques.
- Maintained a 3.8 or above for all semesters of college.
- Finished degree a year early due to class load.
- Played 2 varsity sports throughout time in college.
- Graduated from Trinity College of Jacksonville Magna Cum Laude.
Timeline
Brewista
7 Brew
08.2025 - 05.2026
Team Member
McDonald's
05.2024 - 08.2025
Childcare Worker
Trinity Baptist Church
08.2023 - 05.2024
Hostess & Customer Service
Vincent's Italian Restaurant
05.2023 - 08.2024
Team Member
Five Guys
05.2022 - 08.2023
Bachelors of Science - Nursing
Rasmussen University
Bachelor's - Business Administration
Trinity College of Jacksonville
High School Diploma -
Apopka High School